Since the release of the highly anticipated Cyberpunk 2077 video game on Dec. 10, thousands of gamers have created viral videos featuring a multitude of glitches and bugs — many hilarious — that mar the game and render it virtually unplayable for many users.
So many gamers demanded refunds from distributors last week that they overwhelmed Sony’s customer service representatives and even briefly took down one of its corporate sites. In response, Sony and Microsoft said they would offer full refunds to anyone who bought Cyberpunk 2077 through their online stores; Sony even removed the title, Mike Isaac and Kellen Browning report in The New York Times.
Cyberpunk’s rollout is one of the most visible disasters in the history of video games — a high-profile flameout during the holiday shopping season by a studio widely considered an industry darling. It shows the pitfalls gaming studios can face when building so-called Triple-A games, titles backed by years of development and hundreds of millions of dollars.
“There was so much there, but they just didn’t pay attention to the details,” said Billy Marte, a gamer who bought into the high expectations around Cyberpunk, which was developed by the Polish studio CD Projekt Red. “It’s evident that this game was rushed.”
CD Projekt Red’s stock has dropped 41 percent since early December. Inside the studio, there has been infighting and finger-pointing. In a contentious meeting with board members on Thursday, CD Projekt Red employees pressed executives on the game’s unrealistic deadlines and false promises.
Insiders said they saw the problems coming for months, based on CD Projekt Red’s history of game development and warning signs that Cyberpunk 2077 might not live up to its sky-high expectations.
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