Veterans United review: Good mortgage lender if you have a low credit score

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  • Veterans United specializes in VA mortgages, and it has conforming, jumbo, FHA, and USDA mortgages.
  • The lender only refinances VA and conventional mortgages, not FHA or USDA mortgages.
  • It’s a worthwhile option if you have a poor credit score, or none at all.
  • See Insider’s picks for the best mortgage lenders »
Veterans United

Editor’s rating4.5 / 5
Minimum credit score660
Minimum down payment0%
Types of mortgagesConforming, FHA, USDA, VA, jumbo, refinance

See rates at Veterans United

Credit score and down payment listed are for VA mortgages

Should you use Veterans United?

You might like Veterans United if you … You might not like Veterans United if you …
  • Live near a branch or are comfortable applying online
  • Need a conforming, jumbo, FHA, USDA, or VA mortgage
  • Want to refinance a VA, conforming, or jumbo mortgage
  • Need to show alternative forms of credit (like utility bills) because you have a low or no credit score
  • Want to apply in person but don’t live near a branch
  • Are looking for a home equity loan, HELOC, reverse mortgage, or construction loan
  • Want to refinance an FHA or USDA mortgage

The bottom line: Veterans United is a good option for several types of mortgages, but VA loans are its strongest products. It could also be a good fit if you have a poor or no credit score.

Veterans United interest rates

You can see general mortgage rates for VA loans and refinancing on the Veterans United website. But you’ll need to fill out a form or contact customer support to see rates for other types of mortgages, or to get a personalized rate.

Veterans United rates are competitive with what other VA loan lenders offer.

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How Veterans United works

You can apply for a mortgage through Veterans United online from anywhere in the US. It also has branches in the following 18 states:

  • Alabama
  • Alaska
  • California
  • Colorado
  • Florida
  • Georgia
  • Hawaii
  • Idaho
  • Illinois
  • Kentucky
  • Nebraska
  • North Carolina
  • Oklahoma
  • South Carolina
  • Tennessee
  • Texas
  • Virginia
  • Washington

Veterans United specialized in VA mortgages, but it also offers conforming, jumbo, FHA, and USDA mortgages. It can be hard to find information for non-VA loans on the website, but you can read about all its other options here.

If you want to refinance a VA mortgage, you can choose between a VA IRRRL refinance or cash-out refinance. You can also refinance your conforming or jumbo mortgage.

The company doesn’t have home equity loans, HELOCs, reverse mortgages, or construction loans. It doesn’t refinance FHA or USDA mortgages.

Unlike some lenders, Veterans United lets you apply for a mortgage with alternative credit data. For example, you could show proof that you pay bills on time. This makes the lender a good option if you have a low credit score, or none at all.

You can email customer support or talk to someone over the phone 24/7.

Is Veterans United trustworthy?

The Better Business Bureau gives Veterans United an A+ in trustworthiness. A strong BBB score indicates a company responds effectively to customer complaints, advertises honestly, and is transparent about business practices.

Veterans United has a high score in the JD Power 2020 Primary Mortgage Origination Satisfaction Survey. Veterans United actually doesn’t qualify to rank because it doesn’t meet certain criteria, but JD Power notes that the lender would rank highly if it was eligible.

Veterans United doesn’t have any recent public scandals. Between the high BBB grade, high JD Power score, and clear history, you may decide you’re comfortable borrowing from this lender.

How Veterans United compares to similar lenders

Veterans United
Navy Federal Credit Union
USAA

Types of mortgages

Conforming, jumbo, VA, FHA, USDA

Types of mortgages

Conforming, jumbo, VA

Types of mortgages

VA

Alternative forms of credit

Yes

Alternative forms of credit

Yes

Alternative forms of credit

No

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Veterans United review vs. Navy Federal Credit Union review

You’ll want to choose Veterans United for an FHA or USDA mortgage, because Navy Federal doesn’t offer these types of loans.

Navy Federal offers a variety of mortgage types specifically for military members and veterans, though. You may decide you like its Military Choice or Homebuyers Choice program.

Veterans United review vs. USAA review

USAA normally provides conforming and jumbo mortgages, but at the time of writing this review, the lender has halted these products. It’s only originating VA mortgages right now, but it has plans to reintroduce conforming and jumbo mortgages in the future. So if you want any type of mortgage other than a VA loan, you’ll want to go with Veterans United.

Veterans United is probably the better choice if you have a low or no credit score. It accepts alternative credit data, like utility bills, whereas USAA does not.

Laura Grace Tarpley is the associate editor of banking and mortgages at Personal Finance Insider, covering mortgages, refinancing, bank accounts, and bank reviews. She is also a Certified Educator in Personal Finance (CEPF). Over her four years of covering personal finance, she has written extensively about ways to save, invest, and navigate loans.

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