Couple's holiday from hell at five star Jamaican resort

Couple claim their £7,000 Tui holiday at luxury hotel in Jamaica was ‘hell on earth’ with undercooked food, exposed wiring and guests ‘snorting cocaine from tables’

  • A family from Kent complained their once-in-a-lifetime holiday was ruined 
  • Karl Lewis-Law and his wife Caroline flew to Jamaica for their 10th anniversary 
  • The couple said they saw cockroaches and undercooked food at the resort 
  • They have complained to Tui after returning to Kent from their five-star break 

A couple have slammed TUI for selling a sub-par luxurious hotel claiming guests are ‘snorting coke’ from tables. 

Karl Lewis-Law, 54, spent £7,100 on his visit to ‘hell on earth’ to Jamaica to celebrate his 10th wedding anniversary with his wife Caroline, 51, for nearly a month.

The professional caterers from Canterbury, Kent were shocked by what they witnessed at the resort. 

Karl Lewis-Law and his wife Caroline claim they had a holiday from hell after spending £7,100 on a month-long luxury holiday in Jamaica with TUI staying in a five star platinum resort

Mr Lewis-Law posted several photographs on the TUI Facebook page showing some of the less impressive features of the hotel Grand Palladium Lady Hamilton Resort & Spa in Lucea, near Montego Bay, Jamaica

The couple were staying from November 29 to December 28 at the five star platinum TUI rated hotel Grand Palladium Lady Hamilton Resort & Spa in Lucea near Montego Bay, Jamaica. 

Mr Lewis Law wrote on TUI’s Facebook page sharing pictures on January 7 saying:

‘This hotel is no more than a two star rating and certainly Not 5 star Platinum.’ 

He said there was evidence of faulty electrics, cockroaches and even inedible food. 

The images show raw meat given to the customers for one of the meals, broken chairs and roofs appearing to fall apart with live cables exposed on the grass or from above.

He alleged that some of the electrical connections outside the hotel looked unsafe

Speaking Mr Lewis-Law said: ‘With regards to our visit to hell on earth. On arrival to the hotel we suffered daily power cuts that could last anything from two minutes to an hour and they would happen daily at least four or five times a day.

‘We endured two and three hour queues for food and restaurants again on a daily basis, when you did get to eat there would be no crockery on the tables, no cutlery on the tables, so you couldn’t even eat when you got into a restaurant.

‘The food in the restaurants was nothing short of disgraceful.

‘We are particularly upset about live and exposed electrics hanging from ceilings or lying in soaking wet grass that could easily either seriously injure someone who may either step on it or even worse a child touches one. It would be all over for them.’  

MailOnline has approached TUI for a comment.  

The resort, pictured, was described as a Five Star Platinum resort, but Mr Lewis-Law suggested the level of accommodation on offer was substandard

Mr Lewis-Law took photographs of parts of the building he thought were substandard 

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