Evri courier photographs his delivery without even stopping

Watch as Evri courier photographs his delivery without even stopping as he casually drops it somewhere vaguely near customer’s front door then strolls away scratching his backside

• The delivery driver was caught on camera dropping a parcel outside a front door
• He then knocks once while taking a photo of the parcel as he swiftly walks away
• MP Carolyn Harris wants Evri to be investigated over its poor service complaints 
• Evri had over 40,000 complaints and was branded worst parcel service in the UK
• Do you have an Evri horror story? Email [email protected]

An Evri delivery driver was caught on camera dropping a parcel outside a front door and then taking a picture of the package as he walks away.

The delivery driver was filmed dropping the parcel outside a front door, as he knocked once.

He then took a photograph of the package – without even stopping – as he walked away, scratching his backside as he rushed across the front garden.

In a second video, the same delivery driver was filmed in a similar circumstance but was holding the phone backwards as he walked while taking an image of the parcel.

The delivery driver was caught on camera walking up to a front door and dropping the parcel on the floor

The Evri driver then does not pause to take the image, but walks away as he is taking the photograph

This comes after Labour MP Carolyn Harris questioned whether Evri should be investigated over its ‘poor customer service’ after the parcel firm apologised for ongoing UK-wide delays.

Ms Harris asked Prime Minister Rishi Sunak today if he should ‘take action’ and probe Evri, which previously operated under the name Hermes , after the company received more than 40,000 complaints.

Mr Sunak, noting that other Government ministers had ‘looked into this issue,’ seemingly dismissed the request, saying he would be ‘happy to write’ to other leaders once ‘we learn more about the situation.’

Ms Harris’ remarks come after Evri apologised to customers across the UK who are still waiting for delayed Christmas deliveries. The firm attributed staff shortages, Royal Mail strikes and bad weather to its problems and said it is working to sort them out.

During Prime Minister’s Questions, Ms Harris asked: ‘Does the Prime Minister believe that over 40,000 interactions by either social media, email or letter regarding the poor customer service and working conditions at the delivery company Evri warrants an investigation by the relevant Government department?

‘His ministers in BEIS (Department for Business, Energy and Industrial Strategy) think not. But I’m sure the Prime Minister would want the general public to believe that he at least is interested enough in this problem to take action.’

Mr Sunak responded to the query, saying: ‘I am aware that other Government ministers have looked into this issue and are currently considering the matter at hand.

The man was videoed scratching his backside as he walked away from the house 

The Evri driver then knocks on the door once before getting his phone out to take an image

The courier gets his phone out to take an image of the parcel as he begins walking away

‘I would be happy to write to her when we learn more about the situation.’

Several Evri customers are still waiting on their Christmas deliveries, but the company claims the backlog ‘should be cleared over the next few days.’

The company acknowledged ‘our service has not been as good as we would have liked’ and apologised for the problems that have directly impacted customers. 

The apology came after several complaints and customers attempting to take matters into their own hands. 

One business owner has revealed that she pretended an Evri driver had set her house on fire in desperate bid to get the company to call her back after it ‘ignored for a month over her customers’ missing parcels’.

Labour MP Carolyn Harris (pictured ) has questioned whether delivery firm Evri should be investigated over its ‘poor customer service’ after the parcel firm apologised for ongoing UK-wide delays

Evri, which previously operated under the name Hermes, received more than 40,000 complaints. Several customers across the UK are still waiting for delayed Christmas deliveries

The number of late deliveries between Black Friday and Christmas was up by around one third on the same period the year before, according to new evidence.

Delivery companies have been accused of ‘ruining Christmas’ after customers’ parcels went missing, were stolen, and even sold off at a car boot sale.

The postal regulator Ofcom has put the industry on notice that customer service around late and missing items is so bad that it is considering taking enforcement action. 

Strikes at Royal Mail saw a number of retailers divert deliveries to Evri, previously known as Hermes, and DPD, which struggled to cope. 

MailOnline have contacted Evri for a comment.  

Do you have an Evri horror story? Email [email protected]

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