More than 50 pensioners slam EasyJet for abandoning them after nightmare journey
More than 50 pensioners have slammed EasyJet after claiming they were abandoned by the airline after a nightmare journey.
The group, aged between 72 to 92 years old, were left distraught after they missed out on their first holiday since the pandemic when their 12-hour day ended in chaos.
The 53 travellers from Kent had planned to jet off from Gatwick to the Isle of Man with EasyJet for a four-night getaway.
However, after their flight took off, they all ended up in Manchester after the plane was forced to land due to high winds.
The outraged holidaymakers said they had to endure a three-day wait to resume their trip but were then informed that they would have to fly back to Gatwick.
Things then went from bad to worse after they faced a 90-minute wait before staff reportedly said there were no more available flights to accommodate the large group for three days.
The retirees claim flights from the original day still made it to the Isle of Man and said they have been left out of pocket after being forced to cancel the £675 a head trip, reports The Metro.
The airline has since issued a statement and said they wouldn't reimburse flight costs because they can't control the wind.
Eileen Booker, who plans trips for elderly people through her Bean-based Booker Trip, commented: "We were all hungry, tired, it was such a long day for nothing.
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"It was absolutely disgusting the way were treated. Other planes were landing on the Isle of Man, other people had on-board apps showing that. Why they chose to abandon us I don’t know."
Ms Booker, 77, said the coach left Canterbury at 7.30am on May 22 and the group didn't reach home until the early hours the next day.
"I had to make the decision to abandon the trip. We lost our holiday because of them," she added.
The airline confirmed they would reimburse customers for any reasonable expenses.
A spokesperson for EasyJet said: "We contacted customers to advise them of the cancellation and their options to rebook or receive a refund and with information on arranging hotel accommodation.
"Unfortunately, we are unable to provide rooms for all customers and we advise that anyone who sources their own hotel accommodation will be reimbursed.
"Our team are reaching out to Ms Booker to apologise for her experience and to reimburse her and her group for their expenses.
"While this was outside of our control, we are very sorry for the inconvenience caused by the cancellation.
"The safety and wellbeing of our passengers and crew is our highest priority."
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