‘Dear EDF, my monthly standing order is going up from £300 to £39,000 a month – is there someone I can speak to please? Merry Christmas’: Fury as customers including Jon Sopel discover their electricity bills have surged dramatically

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Customers of energy firm EDF – including ex-BBC journalist Jon Sopel – have been left furious after their monthly bills surged by more than 12,000 per cent – to as much as £39,000.

Mr Sopel, who presents The News Agents podcast, wrote a public letter on X, formerly Twitter, to the French energy supplier asking if he could speak to a human rather than a bot about his monthly standing order rising from £152 to £19,274.

He told EDF – which raked in a record £1.12bn profit last year – that his dramatically high bill ‘seems a bit steep’.

Mr Sopel wrote: ‘Dear @edfenergy, Just had a notification that our monthly standing order is going up from £152 a month to £19,274. Seems a bit steep. Is there a human rather than a bot we can talk to?

‘Many thanks and merry Christmas, Jon.’

‘Seems a bit steep’: Ex-BBC journalist Jon Sopel asked EDF if he could speak to a human rather than a bot about his monthly standing order rising from £152 to £19,274

Grayson Perry CBE shared a similar story this morning, as he found his electricity bill from EDF had jumped from £300 a month to massive £39,000

Customers of energy firm EDF  have been left furious after their monthly bills surged by more than 12,000 per cent

Mr Sopel (pictured) presents The News Agents podcast from Global

Artist, writer and broadcaster Grayson Perry CBE shared a similar story this morning, as he found his electricity bill from EDF had jumped from £300 a month to massive £39,000.

He said that the firm had tried to take the amount – which could constitute an annual bill of nearly half a million pounds – via direct debit today, and hit out against their customer service line for being ‘no help’.

Mr Perry said on social media this morning: ‘Hi @edfenergy, I’ve been trying to speak to someone to explain how my electricity bill went from £300 a month to £39,000. 

‘Your call centre has been no help but you tried to direct debit this amount today from my account.’

Replying to him, EDF said: ‘Hi Grayson, I’m so sorry for any concern that this may have caused. Please send me a direct message with your account details and we’ll get this picked up straight away.’

A former EDF customer responded to Mr Grayson’s post sharing her own issues she had with the firm after they suddenly raised her bills to nearly £900 even though there were just two people in the property.

Lindsay wrote: ‘EDF put our energy bill up to just under £900 per month. Only two of us in the house.

‘When I asked for help and for them to explain why it was so high the girl on the online chat was just rude. Switched to Octopus and so far they seem much much better.’

She said that her bills were now just £120 per month with Octopus.

‘I feel sick to the stomach at the amount of money my mum lost through being with EDF,’ she added.

Two customers claimed their EDF energy bills surged massively to £900 and £3,000 a month

An EDF customer replied to Jon Sopel’s post saying the firm is trying to charge £3,000 for two months of usage.

Connor Natella said he cannot get through to customer service and is receiving ‘increasingly threatening’ letters for payment.

He wrote: ‘They’re trying to get me on £3k for 2 months usage, can never get through and just receiving increasingly threatening letters through the door!’

EDF replied to Mr Natella, asking them to message via a direct message to look into it further.

MailOnline has contacted EDF for comment.

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