WITH around 500 million people sharing an Instagram story each day, it's clear they are one of the social media apps most popular features.
So when one of its key aspects doesn't work,users are quick to complain – but why is Instagram music not working? Here's what we know.
Why is Instagram music not working?
One smart feature of Instagram stories is the ability to add music to your pictures and videos.
The music sticker was launched in 2018 and has become a regular mark on users' stories, as it often vastly expands the impact and reach of the post.
But Instagram lovers have reported a glitch in the system, with thousands unable to add the music sticker.
It seems the photo-sharing platform is again experiencing technical difficulties, but the exact reason why is not clear.
Some users have suggested it could be if people are using a business account, as Instagram restricts the use of music for commercial use.
Others told how they had already restarted their devices and re-downloaded the app as they thought they were only individually affected.
However, it seems the music outage is a mass problem.
How can I check if Instagram music is working?
It is easy to check if you're Instagram music feature is working.
Choose the story you are uploading and tap the square smiley face icon displayed in a row at the top.
Select the "music" sticker from the menu and browse amongst the songs available – if you can't search, it means your account may have been affected.
Those who may be experiencing difficulties with Instagram can also check another social media app – Twitter – for reports.
If you don't have a Twitter account Down Detector will tell users when the apps are down or experiencing difficulties – which has seen a significant spike in complaints in recent hours.
If it appears the problem may not be widespread, try checking the internet connection on your device or exiting the app before logging back in.
When has this problem occurred before?
Reports suggest the problem has occurred several times over the years – whether that be with individual users or mass outages.
The most recent large Instagram music error was back in January of this year, before it again was reported in May.
It seems the long-running issue is a bug that the social media giant still battles with regularly, so make sure you keep the app regularly updated.
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